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Frequently Asked Questions

What is required to enjoy Netcast IPTV?

1. A Smart TV and Internet Connection or

2. A Normal TV, Internet connection and a TV Box Such as Roku, Firestick or Android TV Boxes. TV Boxes are abailble for purchase in Amazon, Ebay or your nearest Shopping Store

3. You need an internet connection. The TV runs over internet connection. It uses very low bandwidth.

Is there any physical installtion i,e Satellite dish? or cabling?

No dish is required. No physical installation required

Am I signed up to a contract?

No… When you buy your IPTV subscription you are free to use the service for the duration purchased. If you decide not to renew your subscription or not use our service anymore you are free to do so. No refunds or cancellations fees are applicable.

Do you offer refunds?

No. We offer test accounts for you to try or service for 1 day. Please purchase an account only if you are satisfied. Once payment has been made and your account has been activated we are not able to give you a refund if you no longer require to use our service. Refunds are also not given due to hardware / software faults that come from your end or due to language issue or channel availability.

What Guarantee do you offer?

99% Uptime Guarantee on the service. The service is availble 24/7/365

How often is the channel list updated?

Movies and series are always updated to ensure you have all latest movies and tv series.

Are there any performance issues when using the system in different countries?

No, the system works worldwide. Whether you are in Africa, Europe, Asia, Australia, or America you should receive exactly the same performance from the system, just so long as you have a stable 5MB internet connection & Above. A 10 Mbps connection and above is best.

How much bandwidth does the IPTV stream use?

Our IP TV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 4 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 5 Mbps minimum internet connection speed is required, 10 Mbps for HD channels. The better your internet the better quality of the service you will receive.

Is it difficult to set up your service on my device

Not at all. Instructions on how to set-up all supported devices can be found on our our HOW TO INSTALL page. We Provide 24/7 Support vie our Chat System or Email (support@netcastiptv.com))

Do you provide technical support?

Yes. We provide support via the contact us page & email.
We do our best to respond within a few hours on normal working days and 12-24 hours in weekends & public holidays. Our service does not include physical installations or visits from anyone to your place of installation. All services are rendered and supported online.

What data do you store about me and can it be forgotten

We only store the data you provide when contacting us or purchasing our service. Once you subscription with us has expired / been terminated / been cancelled, all your data is instantly erased from our systems meaning there is no need to inform us that you wish to be forgotten as this will be done automatically.

Over 7000+ TV Channels, 30000+ Movies, 6000+ TV Series